Frequently asked questions

• Why it is necessary to submit an application for issuance of card even for the anonymous cards? Why it is necessary for the data of the holder of an anonymous card to be recorded in the automated sys

  One of the most important reasons is the system’s new ability to block lost or stolen cards and transfer the credited period or trips to a new card. In order to avoid abuse of the blocking procedure, requests for...

• Why it is necessary validate a smartcard credited with a period of time?

  Upon each validation, you will see the credited validity period or the remaining trips on the validator’s screen. In this way you will know how long your card is valid for. Upon occurrence of an insured event, the validatio...

• How long can the smartcard be used before purchasing (issuing) a new one becomes necessary?

  The expected life of the smartcard is between 5 and 8 years, depending on its use. Due to safety reasons the Urban Mobility Centre EOOD has provided for the initial validity of the card to be 3 years. After...

• How long will both systems be in concurrent use in trams and trolleybuses?

  Both systems will be in concurrent use in trams and trolley buses at least until the end of 2008. Prior to the use of only the automated system in electric transport, Urban Mobility Centre EOOD will process and eliminate all...

• What will be the price of the smartcard itself?

  The smartcard will be paid for only once – upon its issue. Its price is determined by the Capital Municipal Council in the new Ordinance on Transport of Passengers concerning the concurrent use of both fare collection systems....